Refund policy

1. What this policy covers

This policy applies to packages bought through our US dollar checkout on or after the effective date above. Purchases made earlier, including purchases in Indian rupees, keep the refund policy that applied when you bought, preserved on our policies page.

2. Seven-day refund

You can ask for a full refund within seven calendar days after your access is delivered (access is usually delivered within minutes of payment) if both of these are true:

• you have submitted less than 20% of the Lab tasks included in your package; and
• you have not downloaded the package's downloadable kit.

These conditions exist because Lab work and kit files are digital content that cannot be returned once used or copied. A request sent within the seven days is on time even if our review finishes later.

3. Problems we always fix, whatever the date or usage

The conditions in section 2 do not apply to:

• duplicate or excess payments for the same purchase, which we refund;
• access that was never delivered or does not work and that we cannot fix within a reasonable time;
• a package that was materially different from its description or materially defective.

In these cases we will fix the problem, replace the content or refund you, consistent with your rights. You never need to pay again to have an access problem looked at.

4. How to ask

Email support.bamentorship@gmail.com from the email on your account, with your order ID (or the payment ID from your receipt) and a short reason. Do not send card numbers, passwords or one-time codes.

5. What happens next and how long it takes

• We acknowledge your request within 48 hours.
• We check it against our order, access and payment records and tell you the outcome in writing, normally within seven business days.
• We aim to start an approved refund within seven business days of approval. Business days are Monday to Friday, excluding public holidays in India.
• Refunds are processed by Dodo Payments to your original payment method. How quickly the money appears depends on your bank or card provider.
• A request or approval email is not proof that money has been returned; we will share the refund reference when available.

6. After a refund

When a purchase is fully refunded, access to that package ends and the licence for it ends. Please delete any kit files from that package. Work you wrote yourself remains yours, and you can ask us for an export before access ends.

7. Free trial

The free trial costs nothing and no card is collected, so there is nothing to refund.

8. Chargebacks and payment disputes

Please contact us before opening a dispute with your bank; we can usually resolve problems faster. Disputes are handled through Dodo Payments. While a dispute is open, we may pause access to the disputed package. If the dispute is decided in your favour, access ends as for a refund; if it is withdrawn or decided against you, access resumes.

9. Your legal rights

This policy does not limit any rights you have under mandatory consumer law where you live.

EU and UK customers: consumers normally have 14 days to withdraw from an online purchase. For digital content that is supplied immediately, that right ends once supply begins if you expressly agreed to immediate access and acknowledged that you would lose the right to withdraw. Dodo Payments, as Merchant of Record, may ask for this agreement at checkout. If that agreement and acknowledgement were not obtained, you keep your 14-day right to withdraw. The seven-day refund in section 2 is offered in addition to these rights.

10. Earlier purchases

For purchases made before the effective date, including all purchases in Indian rupees, the preserved refund policy on the policies page applies unchanged.