RESTRICTED PREVIEW Sales closed · Hosted wording approved · Release checks openPreview status ↗
ba↗BA MENTORSHIPTHE PRACTICE WORKSPACE

HELP WITH YOUR PRACTICE

Keep your work.
Find the next step.

Start with the recovery guide below. If you need help, send a short description to the support address; your email app opens only when you choose it.

SUPPORT CONTACT

Email support

support.bamentorship@gmail.com
Open email app ↗

If an email app does not open, copy the address into your usual email service.

This mailbox has been tested for sending and receiving. Customer launch readiness is still being checked; this page does not promise a live chat or instant reply.

The historical offline policy has a two-business-day acknowledgement target. The founding bundle includes 12 calendar months of email support for the purchased version; its policy wording is approved and operational readiness remains open. Read the historical offline policy.

What help is included?

Use support for product, access, delivery and technical problems under the applicable policy. The self-guided learning format uses authored hints and references; it does not include live classes, individual coaching or human marking of each response. Existing product-remedy rights still apply.

Prepare a focused request

Only the selected issue, edition and product version are used below. No account details, activity notes, logs or payment records are collected.

RECOVER BEFORE YOU REFRESH

What happened?

Wrong Google account
  1. Export any unsaved work before signing out. If access has ended, use “Export recovered work” while the current tab is still open.
  2. Check the email shown in the workspace. Sign out, then choose the Google account associated with your approved access.
  3. If the intended account still has no edition, email support with that account address, the expected edition and any existing order/reference ID.

If this does not resolve it, use the support request above. Include only details needed to investigate.

Missing edition access
  1. Check the email shown in the workspace and the edition you expected. Signing in does not itself grant an edition.
  2. Use “Refresh connection” to check your current access after preserving any unsaved work.
  3. Email support with your account email, expected edition and existing order/reference ID, if you have one. Support can investigate the access record; no new payment is requested here.

If this does not resolve it, use the support request above. Include only details needed to investigate.

Backup import failed
  1. Keep the original backup file and export the current work before trying another import.
  2. Check that the JSON backup belongs to the same edition. Starter accepts up to 1 MiB; other editions accept up to 10 MiB. A document or field-draft export is not a progress backup.
  3. If a newer saved revision causes a conflict, keep both copies and compare them before choosing which one to use. Send support the edition, backup type/size and exact error message; do not attach your full learner records by default.

If this does not resolve it, use the support request above. Include only details needed to investigate.

Session expired or access ended
  1. Keep this tab open. Use “Export recovered work” if it is offered, before refreshing or switching accounts.
  2. Sign in again with the intended Google account and check which editions are available.
  3. If the edition remains unavailable, email support with the account email, expected edition and any existing order/reference ID. Do not assume a previous login guarantees continuing access.

If this does not resolve it, use the support request above. Include only details needed to investigate.

Download missing or will not open
  1. Check your browser’s downloads list and download permissions. A download request is not confirmation that a file was saved.
  2. Return to “Documents & templates”, find the file and retry while signed in. Confirm you have a reader for its file type.
  3. Email support with the edition/version, filename, browser/device and visible error. Native Power BI files need compatible Windows software.

If this does not resolve it, use the support request above. Include only details needed to investigate.

Demo storage is blocked
  1. Export the demo JSON before closing the tab. With storage blocked, the demo can keep work only in the current tab.
  2. Keep that file somewhere you can find it. Avoid resetting the browser or clearing its data until you have a backup.
  3. Hosted progress is saved to your account when the save status confirms success. If the issue concerns hosted learning, include its exact save message when you contact support.

If this does not resolve it, use the support request above. Include only details needed to investigate.

Connection lost or save failed
  1. Keep the working tab open and export your current backup before refreshing. A failed save is not marked saved.
  2. When your connection returns, check the account with “Refresh connection”, then retry “Save now”.
  3. If you see a newer revision, export both copies and review the conflict choices. Email support with the edition, activity ID and visible error if the problem continues.

If this does not resolve it, use the support request above. Include only details needed to investigate.

CHECK BEFORE CONTINUING

Keep your work safe